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SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
548 ratings and 283 comments received in the last 90 days.
11 November 2024
From the 1st contact with Andy to delivery of the car and since has been first class. Would definitely do business again
05 November 2024
One star off due to the delay at the end with the commission issue which Arnold Clark should have been anticipating and prepared for. No reflection on Andrew. He dealt with the situation very well.
04 November 2024
Completely satisfied.
03 November 2024
Made the purchase easy & took time to explain every step of purchase.
31 October 2024
Eddie at Arnold Clark was fantastic throughout.
31 October 2024
Excellent service from Calum Campbell at Arnold Clark. Made the purchase experience enjoyable.
31 October 2024
Car was ordered and delivered ahead of schedule. Everything was easy and hassle free.
30 October 2024
No problems!!
27 October 2024
I had a great experience. Very professional and never felt I was being mislead or under any pressure to buy a car even when I was having second thoughts.
26 October 2024
Its an actual 5 start service the team gives youb
26 October 2024
The information provided helped me choose the right car. And given the super service we ended buying two cars (one for my wife).
25 October 2024
Delivery happened in just over a week despite being told it would be longer which was brilliant. The care and attention given during the handover was excellent
24 October 2024
A seamless experience with the dealership from start to finish.
23 October 2024
Came earlier than expected
22 October 2024
Very good 10 out of 10no pro
22 October 2024
Friendly and professional service provided throughout the sales process.
22 October 2024
Very professional service from being greeted initially by reception then being passed on to the sales dept.
20 October 2024
Very helpful and efficient as always
17 October 2024
Stunning centre, staff friendly and always checking in. Delivery service is amazing and makes me feel so excited about getting my new car
16 October 2024
Everything explained perfectly, quick responses to emails, regular calls. Very helpful team and special thanks to Eddie.
15 October 2024
a great exciting experience made enjoyable by the friendly professional and welcoming attitude of robbie oliver and the rest of the staff at BMW
14 October 2024
The process was very smooth and collecting my car was a wonderful experience.
13 October 2024
Helpful and friendly staff
12 October 2024
Excellent customer service at all times
11 October 2024
I have never had any issues or concerns regarding my cars
11 October 2024
Great, All staff are very helpful in the showroom and the service department. They are willing to go over and above to help which was great. They made me and my family feel very comfortable when buying the car and also on collection day.
09 October 2024
The centre was lovely. Stephen made the delivery/collection a great experience and explained everything needed.
09 October 2024
Totally satisfied with everything. Calum was just amazing
08 October 2024
Excellent service
07 October 2024
Service provided by Andy Devlin was fantastic. Was able to turnaround collection within a few days.
07 October 2024
The car was not delivered on time.
06 October 2024
Kept you updated
06 October 2024
Everyone was so helpful getting my new car set up and connected to my phone
05 October 2024
Having had poor experiences with dealerships in the past, this was a refreshingly positive experience. Sales agent Scott Young answered all questions instantly supporting my own research and building confidence. An example of consultative selling
04 October 2024
Scott kept us up to date at all times throughout the process. A BIG shout out to Lewis who went over all the technical side of the car at delivery. He is a credit to your team.
04 October 2024
Extremely helpful, made the buying process as smooth as possible and made it a joy to buy
04 October 2024
The car was delivered earlier than expected. The admin team sorted my registration plate. Andy made it seamless and easy
04 October 2024
Staff very attentive Great service and looked after very well
04 October 2024
Excellent
03 October 2024
Calum was excellent. Very friendly and Calum did not put any pressure on me during the process. Customer service was excellent.
03 October 2024
Excellent service
02 October 2024
No problems, good people to deal with
30 September 2024
Everyone from the welcome team at the door (nice touch) to the sales team and the BMW Genius team were brilliant and in was obvious that they were all passionate about the BMW brand.
29 September 2024
Andrew our salesman was great, I never felt pressured into buying a car and would recommend friends and family to visit him in the future if they are looking to buy a new car
29 September 2024
Scott was fantastic from start to finish. Always made me feel welcome and always kept me updated at every step of the orocess
28 September 2024
Staff courteous, friendly and polite. Answered questions and concerns honestly I felt. Did their best to make the deal happen.
27 September 2024
Good experience
27 September 2024
Best customer service I've experienced at any dealership I've been too
24 September 2024
Very helpful
23 September 2024
Everything ran like clockwork and nothing was too much trouble
20 September 2024
as above
19 September 2024
Nice surroundings and good people. Scott was great and made the process less scary and really enjoyable.
18 September 2024
Same as before; smooth process, knowledgable and professional staff
17 September 2024
As above, felt totally at ease when first meeting Calum, who was always polite and professional, helpful and knowledgable, but also, human and with a sense of humour which he definitely needed at times with me.
14 September 2024
Scott our sales advisor ensured our needs and requirements were attended to keeping me fully informed throughout the purchasing proces
12 September 2024
The sales consultant Andrew was marvellous I bought my last car through him and was delighted to have him deal with my next purchase.
12 September 2024
During my visit to the BMW centre I was impressed firstly at the presentation of the new showroom, it looks very good and represents the brand well. Everyone I spoke to was attentive and did their best to help me whilst also allowing me to browse.
11 September 2024
Andrew Devlin my new car consultant was very helpful and informative with the hole process from start to finish and I'm very happy with my purchase and the BMW centre and staff ??
10 September 2024
I got the car set up for my collection
09 September 2024
Calum who was looking after me was amazing. By far the best sales person I've ever dealt with.
09 September 2024
Anyone that requires training in customer service should spend a day at the BMW showroom, its second to none.
07 September 2024
Ease of ordering. Painless process from start to finish
07 September 2024
Extremely satisfied. All the staff that dealt with me were professional and knowledgeable.
07 September 2024
All done with ease and no issues.
06 September 2024
Fantastic service all round! Thank you.
04 September 2024
Customer service was fab. I was always kept up to date and any questions I had were answered within no time.
04 September 2024
The process was smooth from start to finish and Andrew Devlin was very helpful with any questions I had on the day I ordered and collection day.
04 September 2024
Colin Shaw done a great job arranging the purchase of my new car. Lewis Dickson do a great job doing the hand over of my new car.
04 September 2024
Staff were very welcoming and the overall sales and experience is very pleasant.
04 September 2024
Our Sale Person Scott Young went above and beyond to ensure everything went smoothly.
28 August 2024
Very professional
14 November 2024
Unfortunately, despite paying for diagnostic and repair services the drivetrain issue remained.
14 November 2024
Warranty issues were not only not addressed but it would appear the dealership had no intention of completing any assessment or fullfilling BMWs responsibility. Additionaly the service was not all completed. I was only told this on pick up.
13 November 2024
Really good service all round. Customer service reps very helpful and communicative.
13 November 2024
Service was first class from the minute I arrived. Very friendly and helpful staff.
13 November 2024
I got some work done under warranty, however received a bill for £180. When I explained to the advisor she said that my money would be refunded immediately, and it was.
13 November 2024
Kept up to date through out the day. Exceptional experience.
13 November 2024
Great service from start to finish.very professional
12 November 2024
No temporary replacement car, while my car was getting repaired. This used to be standard practice.
12 November 2024
The service was carried out quickly and efficiently and all the staff were so helpful.
11 November 2024
From the sales team to the service team I was well looked after and made a priority due to my job occupation and the need for my car. The service was absolutely exceptional.
11 November 2024
Done promptly and professionally.
11 November 2024
Robert Gardiner services manager went out of his way to help
11 November 2024
Good team professional and caring dealt with and all recall and service actioned on the day
11 November 2024
The work carried out was satisfactory.
11 November 2024
very satified overall.
11 November 2024
Very professional and kept me up to date throughout
11 November 2024
Perfectly satisfied as I expected.
11 November 2024
Excellent communication and service
09 November 2024
Very happy with the service in hillington the people we're great had no problems very helpful
09 November 2024
Great team
08 November 2024
Car was booked in to have part replaced on the Friday but part was not delivered to garage until the Saturday and work not completed until the Monday so I did not have my car for 4 days rather than the planned 1 day.
08 November 2024
The staff were excellent. Taylor talked me through the recall work, organized a pick-up & drop-off at Braehead shopping centre (which was very efficient) and the work was done very quickly.
07 November 2024
Again great service, loved the drop of and pick up service.
07 November 2024
Everything was complete in a timely manner and was kept updated through the full process. The customer service was the best I have experienced.
06 November 2024
My car was in to have a tyre changed (by appointment), I was told this would take just over an hour. It took 3 hours. It impacted my work as I had to cancel meetings at short notice. Windscreen wiper problem was not fixed despite me asking.
06 November 2024
Quick service and professional and really good communication
06 November 2024
The job was done effectively and efficiently and all is working as it should be
05 November 2024
Very helpful
04 November 2024
Everything brilliant
04 November 2024
Job done well
04 November 2024
Stephanie at the reception talked me though the work requirements and updated me with the ongoing work
04 November 2024
Service desk person was very helpful
04 November 2024
You lose one star because not much care had been taken with the wash and no valeting had taken place.I felt that more care would have been taken with a newer car. Experience has taught me, never underestimate a clients spending power.
04 November 2024
Done the recall work and they found a couple of other faults with the car so well done . And I got some free bmw stufff
03 November 2024
Service was brilliant cannot be faulted
03 November 2024
Very helpful
03 November 2024
Initial visit, I put my car in for electrics on the driver door. I was advised I needed tyres and brake pads on top of this. I went ahead with all the work to be completed. I left the branch once the car was "fixed"... cont.. in next box
31 October 2024
Always room for improvement
31 October 2024
I have had a lot of services before but this was the smoothest customer focused service I've ever had
31 October 2024
Arnold Clark Glasgow (mark) treated me with the utmost respect and professionalism throughout. It was a good experience unlike having to be exposed to Douglas park and their total disrespect for customers and providing a sub standard service
31 October 2024
Good service but had to chase up invoice for work and car model is still incorrect 520d instead of 530d
31 October 2024
I asked for a look at my car finance and service, staff couldn't be more helpful.
30 October 2024
No complaints at all
30 October 2024
Excellent
30 October 2024
Work carried out the same day.Dropped car off in morning and collected late afternoon.
30 October 2024
Mechanic was friendly and informative
28 October 2024
No issues , excellent service
27 October 2024
Stephanie at service is always lovely, polite, friendly and gets things done without hesitation.
26 October 2024
Ordered a loan car, but it wasn't available, so had to wait in the showroom
26 October 2024
They were efficient and polite
26 October 2024
All staff friendly and attentive, could not complain about anything.
26 October 2024
Staff friendly and kept me informed
25 October 2024
Being 7 months pregnant, the team managed to get me booked in quickly to resolve the recall issue that I had received which I really appreciated.
25 October 2024
Simple and effective
24 October 2024
See Above
24 October 2024
Easy drop off and collection, helpful staff
23 October 2024
As above, it would be nice to be referred to by my proper name.
22 October 2024
I was treated exceptionally well by staff and the work was carried out to an exceptionally high standard.
22 October 2024
The work details were excellent. Kept up to date of work that might be required.
21 October 2024
Staff were friendly, knowledgeable and efficient. Work was carried out ahead of schedule.
21 October 2024
very efficient staff who were also very helpful and a pleasure to deal with. they never stopped smiling which is wonderful to interact with
21 October 2024
The staff at reception is brilliant always says have seat sir and then ask for tea or coffee every person drop off car for service early morning and need tea coffee and they even always welcome us end of the day when we go back to pic up car
21 October 2024
Friendly efficient and go the extra mile to help
20 October 2024
The staff at Hillington Glasgow are really attentive and extremely Professional I receive fantastic customer service from all staff members couldn't do enough for customer
19 October 2024
Taylor the service advisor was great, kept me up to date on how the car was doing and was friendly to chat to in branch.
19 October 2024
No problem
18 October 2024
Everything went smoothly
17 October 2024
Great service, friendly and accommodating staff. Lisa was great.
16 October 2024
My car is performing well and the car was clean very well
16 October 2024
Very professional and polite staff.
16 October 2024
Very pleasant and helpful service from Scott.
16 October 2024
Windscreen washer issue resolved and car given good check.
16 October 2024
Again well informed and kept up to date. Made very welcome.
15 October 2024
SUPERB SERVICE
15 October 2024
Felt pricing was expensive.
15 October 2024
Friendly, efficient
14 October 2024
The gentleman i had dealt with was really friendly and nice
14 October 2024
Always friendly
14 October 2024
It was a seamless process and i couldn't have asked for better service.
14 October 2024
Nothing is ever too much trouble, everything always runs efficiently and all information needed is given without having to ask
14 October 2024
No issues at all with the experience found it very positive and hassle free
14 October 2024
Stephanie was helpful and friendly; car was taken care of quickly as well.
14 October 2024
Great service team, nothing is ever to much trouble & they always manage to accommodate me.
13 October 2024
Very satisfied with the service from Craig Warnock who was very thorough with the whole process.
12 October 2024
Work was carried out as described, service advisor was polite and helpful. Although I didn't receive my EVHCV.
12 October 2024
As answer to 1
12 October 2024
Love the video and the review chat.
12 October 2024
Facilities within garage are excellent. Customer service was really good too.
11 October 2024
They were doing an emergency recall in my car and went above and beyond. They provided a courtesy car which I am now saving to be my next car, replaced windscreen wipers, hoovered the inside of my car and gave it a good wash.
10 October 2024
I was delighted with the service.
09 October 2024
Absolutely first class. From first entering the facility being greeted by staff. Mainly dealt with Craig for the service. Arranged lift to and from Braehead shopping centre, to the quick turnaround of my car. Just what you would expect from BMW.
09 October 2024
I've given this 3 stars only due to Stephanie who turned the experiance around, if it were not for her, it would have been 1 star. The process for testing reported issues needs to be reviewed especially if customers are in branch and could help.
09 October 2024
Very professional
09 October 2024
As per previous question
08 October 2024
I had booked my car in through the BMW app which did not show up on the computer system but Thomas McErlean managed to get it all sorted efficiently with no wait.
08 October 2024
From receptionist to service desk, all very friendly, happy and polite. The courtesy car was much than I had expected to get in terms of the model of car. The usual video walk round of the car highlighting the work needed is also a great benefit.
08 October 2024
The staff as always were helpful where possible. I believe the issue of no courtesy car being available was due to BMW procedures rather than Arnold Clark. Only negative with AC was trying to get in contact with servicing department was difficult.
08 October 2024
The service was amazing
07 October 2024
Efficiently handled from booking car in to getting car handed back.
07 October 2024
It was a pleasant experience from start to finish and I was also texted a video report about my car's service in which I was informed how many miles of driving I had left on each of my tyres.
07 October 2024
My fault on my car was fixed however i thought the £180 i paid for the diagnostics check would have been included within the price of changing the Sensor rather than an add on to Cost? Nearly £600 for a Sensor change is extreme in my opinion !
07 October 2024
Hi the advisor Stephanie from the service team, was brilliant she explained everything to us as well as arranging the courtesy car for us. She also kept us informed with the work on our car.
06 October 2024
It's very easy with the drive in service and being met with staff.
06 October 2024
Multiple outstanding issues with no response to my emails requesting updates. I am being completely ignored by dealership despite re assurances outstanding matters would be addressed
06 October 2024
First class from start to finish
06 October 2024
Very quick and efficient
05 October 2024
Completely satisfied
05 October 2024
No issues everything was fast
04 October 2024
Good friendly service and everything done as requested.
02 October 2024
Straight forward No hassle
02 October 2024
On going bad experience with the personnel and the car itself. It should be this hard with a high end car manufacturer. Despite complaints and people saying they will get to the bottom, timeline is unacceptable.
02 October 2024
Great communication
01 October 2024
Efficient friendly environment, excellent customer service, kept informed and car ready for collection at the time stated.
01 October 2024
Friendly, polite and courteous staff
30 September 2024
so far so good. car booked in to get mood lighting issue resolved
29 September 2024
I got the car back from warranty repair only to find the front bumper wasn't put on correctly. The service centre got the car back in the same day and picked the car up the next day. Mistakes happen. But handled well by Arnold Clark.
29 September 2024
This was our first time using Arnold Clarke in Hillington, we where not disappointed with the service we received from start to finish .
29 September 2024
Booked car in and pickup was all good.
29 September 2024
All work was done great
29 September 2024
Superb customer service
29 September 2024
The job was done to my expectations
29 September 2024
Staff are great
29 September 2024
Reasonable price and as previously mentioned, great communication.
28 September 2024
Pleasant experience
28 September 2024
Taylor was great, very easy to deal with and made it simple as it should be. Prompt delivery of car back when needed due to commitments elsewhere. Taylor handled this all perfectly.
28 September 2024
Work was completed quickly and car was returned in great shape.
28 September 2024
Delighted with my Arnold Clark warranty. Looking forward to getting my new 1 series soon.
28 September 2024
Service all done free of charge and quickly
27 September 2024
Very satisfied, very professional
27 September 2024
Very satisfied. Friendly staff
27 September 2024
Eveything handled very well.
25 September 2024
Everything was smooth organised and the team were very friendly
25 September 2024
The individual I dealt with had a clear understanding of the problem and how to solve it. Other questions I asked were answered to my satisfaction.
24 September 2024
I have for the last 30 years used Arnold Clark. This speaks for itself.
24 September 2024
Very satisfied with the service.
24 September 2024
Service and mot completed satisfactorily.
23 September 2024
Good advise received from Lisa Jane
23 September 2024
Task done as required, no attempt to upsell things that aren't required and delivered the car back on time, cleaned and ready
22 September 2024
Please see above
22 September 2024
Was kept informed all went to schedule
22 September 2024
Process from booking in my car - to collecting car after work had been completed - everything was effortless and no issues experienced
22 September 2024
Staff were fantastic
21 September 2024
From start to finish was really efficient. Staff focused on customer service and could not have bettered my experience.
20 September 2024
As above excelleny
20 September 2024
Everything was completed with ease, kept up to date with condition of car also
19 September 2024
As above. Unusual wiring loom issue highlighted, initially for my cost, but BMW absorbed it when I highlighted the fact the issue had not flagged up in the cars system. I felt that was both necessary and generous.
19 September 2024
The team at Arnold Clark, Hillington Glasgow, are extremely professional, courteous and very welcoming. I genuinely look forward to visiting them when I need to.
19 September 2024
Fairly quick service but just not impressed with the way my feedback was dealt with. I got a call asking if all was ok and I advised as per the above flaws to be told
18 September 2024
Very professional, helpful and filled me in every step of the work on my car
18 September 2024
I had to call several times to receive an update, even though it should have been the other way around. Additionally, despite requesting an email of the proceedings three times, it did not come.
17 September 2024
Everything was seamless and the video sent was very informative
16 September 2024
Kept up to date with the service. Friendly staff . Great experience
16 September 2024
Stephanie om front desk was excellent from start to finish, genuinely interested in helping me and not just a widget to be processed
16 September 2024
Staff very attentive to my needs.
15 September 2024
Thorough and pleasant and surprised me with a free health check
15 September 2024
Lisa is phenomenal
14 September 2024
Staff have been lovely, but the car has not reached my expectations. I've had a lot cheaper cars with less faults and all have been more reliable.
12 September 2024
Everything that was required for the car was completed and was kept up to date of any other repairs needing required or monitoring
12 September 2024
Quickly attended to and kept me informed
11 September 2024
Craig from the service team could not have been more helpful, he made my experience enjoyable
11 September 2024
Very helpful keeping me up to date how car was progressing.
10 September 2024
Service staff were fantastic. Very attentive to all the customers I saw.
10 September 2024
Very courteous and helpful staff
09 September 2024
Service was ok
09 September 2024
Scott kept me informed throat couldn't ask for more
09 September 2024
Every experience from point of sale to servicing has been flawless with bmw Arnold Clark
09 September 2024
Very efficient
08 September 2024
They handled the repair well despite my turning up with no prior notice. At each stage the situation was explained to me and I was kept informed of progress.
08 September 2024
Well organised. Showed me what work needed to be done on a video. Car was ready on time . Staff were polite and attentive
07 September 2024
Staff have excellent communication skills and show an interest in you.
06 September 2024
No room for improvement.
04 September 2024
Scott was very helpful from start to finish. He kept me updated throughout the day.
04 September 2024
Kept updated throughout the time they had my car from start to when it was returned.
04 September 2024
I was hosted fabulously by Alice when I dropped my car off for service and Kaitlynn when I came to pick it up. Stephanie was the service agent looking after my car and she kept me informed and up-to-date during the whole process.
04 September 2024
Craig looked after me when I arrived and even got me a quiet area that I could do work at whist I waited on my car.
04 September 2024
Strived to get my car back to me ASAP
03 September 2024
The service I received was excellent. Fiona Meechan arranged for my X3 to be collected when it suited me and it was returned the same day, repaired and valeted.
03 September 2024
Excellent experience from top to bottom, from making the booking, discussing what was needed, to service on the day.
03 September 2024
Excellent
03 September 2024
Really good service from all the service team - a point off for valet team as the inside wasn't cleaned as is customary.
03 September 2024
All staff are always so professional and knowledgeable! Coffee is great too!
03 September 2024
Briliant
02 September 2024
I had a 260 mile round trip to get my car serviced. The service staff pulled out all the stops to give me quick turn around and get me away again, despite having to do a recall job on the vehicle as well
02 September 2024
The whole process was very quick and easy with a fast turnaround which was great although it seems like the back left wheel wasn't cleaned and is showing excess oxidation from the brakes onto the rim which makes the wheel look rusty
01 September 2024
On this occasion absolutely no complaints
01 September 2024
Recall was done promptly and communication was excellent
31 August 2024
Dealt with quickly and informative
31 August 2024
The branch staff were so helpful, responsive and reassuring
29 August 2024
They always keep you up to date with the process.
29 August 2024
Excelent
29 August 2024
My car was not cleaned.
29 August 2024
Really attentive, Darren took us in a test drive and explained all about the vehicle, Favid then took over our customer experience and was also amazing.
28 August 2024
Very professional
28 August 2024
All done with minimal disruption
27 August 2024
Nice atmosphere. I phoned in the afternood and got straight through to Scott
27 August 2024
Delivered as promised. Kept me informed of progress throughout. Friendly and efficient.
27 August 2024
Very efficient
26 August 2024
Good experience and client communication skills
26 August 2024
I had no problems what so ever completely satisfied with service treated well and made to feel important
25 August 2024
It was straightforward, and with the updates on how the car was progressing through it's MOT and service, I felt I had the right amount of information.
25 August 2024
Happy with the way things were dealt with
25 August 2024
Receptionist who looked after my car was extremely polite, helpful and professional. The mechanics were very helpful in sourcing the parts required and my car was ready when they said it would be.
25 August 2024
Kept up to date throughout the full process.
25 August 2024
Polite, helpful.
24 August 2024
Very impressed with the overall service
23 August 2024
Straight forward and kept well informed.
22 August 2024
As above
22 August 2024
The service from Craig
22 August 2024
Happy with my service experience.
21 August 2024
Very good service and technology used
21 August 2024
Everything was great and organised quickly from booking to service and pickup, great all round.
14 November 2024
The sales team were friendly, knowledgeable and very helpful.